Frequently Asked Questions

Everything you need to know about shopping with Diabetes UK Shop.

What are your standard delivery times and costs?

Standard UK delivery usually takes 3-5 working days and costs £3.95. Shipping is free on all orders over £50. We also offer express delivery options at checkout for those who need their items sooner.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy for all clothing and accessories. Items must be returned in their original, unworn condition with tags attached. Please use our online portal to generate a returns label.

Where does the profit from my purchase go?

100% of the profits from every item sold go directly to Diabetes UK. Your purchase helps fund life-changing research, provide emergency care, and support people living with diabetes across the country.

How do I know what size to order?

Detailed size guides are available on each product page. Our apparel typically follows standard UK sizing, but we recommend checking the specific measurements provided to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely using PayPal, Apple Pay, or Google Pay.

Are your clothing materials ethically sourced?

We are committed to sustainability. Many of our apparel items are made from 100% organic cotton and are produced in factories that adhere to fair labor practices and environmental standards.